1. Introduction & Compliance
At H.M. Shah Jeweller, we respect your privacy and are committed to protecting your personal data in full compliance with the Digital Personal Data Protection (DPDP) Act 2023 and the Information Technology Act 2000 of India. This Privacy Policy details how we collect, process, store, and safeguard your personal information when you use our website, consult with our master jewellers, or participate in store promotions.
2. Data Minimization & Information We Collect
We adhere to strict data minimization principles. We only collect the minimal personal data necessary to provide our services and respond to your requests:
- Identity & Contact Information: Full name, 10-digit mobile phone number, email address, and delivery pincode provided voluntarily when submitting consultation requests, bespoke quote inquiries, or registering for promotional campaigns (e.g. Spin the Wheel).
- Inquiry Content: Customisation details, ring size, design specifications, or appointment requests.
- Technical & Fraud Prevention Data: IP address, browser type, and device environment details used solely for anti-spam protection, claim verification, and preventing promotional abuse.
3. Purpose of Processing & Consent
Your personal data is collected and processed based on explicit consent for specific, lawful purposes:
- To contact you via WhatsApp, phone call, or email regarding your requested jewellery consultation, custom design quote, or appointment.
- To issue, verify, and redeem promotional claim codes at our Borivali showrooms.
- To maintain secure member account authentication and prevent fraudulent submissions.
We do not sell, rent, or trade your personal information to third-party advertisers or data brokers under any circumstances.
4. Third-Party Services & Embeds
Our website utilizes a select group of trusted third-party services to enhance usability:
- Google Fonts: Loads static typography resources. Google does not place tracking cookies for font rendering.
- Google Maps Embed: Displays interactive showroom location maps on our Contact page with strict origin privacy policies.
- WhatsApp Integration: Inquiry form submissions format a pre-filled chat prompt allowing direct client-to-jeweller communication via WhatsApp.
For more details on browser cookies and local storage usage, please read our dedicated Cookie Policy.
5. Data Security & Storage Controls
We implement robust technical and organizational security controls, including SSL/TLS encryption, secure data storage, and restricted access controls to prevent unauthorized disclosure, loss, or alteration of your personal data.
6. Your Data Rights under DPDP Act 2023
As a data principal, you hold explicit rights under applicable Indian privacy law:
- Right to Access & Review: You may request a summary of the personal data we hold about you.
- Right to Correction: You may request updating or correcting inaccurate personal records.
- Right to Withdraw Consent / Erasure: You may withdraw your consent at any time and request permanent deletion of your inquiry or account records.
7. Grievance Officer & Contact Information
For any privacy inquiries, data deletion requests, or grievances, please contact our designated Privacy Officer:
H.M. Shah Jeweller — Privacy & Data Grievances
Showroom no. 1, 2, 3, Pushpanjali One, Jambli Gali, Borivali (West), Mumbai - 400 092
Phone: +91 81048 10796